Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Petal Pop by the Greenhouse, we want every floral order to arrive fresh, beautiful, and on time.

Delivery Areas

We offer local flower delivery within our designated service area. Delivery availability may vary depending on the order location, date, and time.

Delivery Times

Customers may request a preferred delivery date and, when available, a preferred delivery time or delivery window. While we do our best to meet requested times, exact delivery times cannot always be guaranteed due to weather, traffic, and other unforeseen circumstances.

Delivery Fees

A delivery fee may apply based on the delivery location. Any applicable delivery fee will be communicated or displayed before the order is confirmed.

Recipient Information

Customers are responsible for providing an accurate delivery address, recipient name, and contact information. If the recipient is unavailable, we may leave the flowers in a safe location or contact the recipient/customer to arrange an alternative delivery.

Special Instructions

Please provide any helpful delivery instructions when placing your order, such as gate codes, apartment numbers, preferred drop-off locations, or other access information.

Weather & Unforeseen Circumstances

We take every reasonable precaution to protect our flowers during delivery. Severe weather, road conditions, or other circumstances outside our control may occasionally cause delays or require delivery arrangements to be changed.

Order Changes

Please contact us as soon as possible if you need to change a delivery address, date, or other order details. Changes may not be possible once an order has been prepared or dispatched.

Freshness Guarantee

We take pride in delivering fresh, carefully arranged flowers. If there is an issue with your delivery, please contact Petal Pop by the Greenhouse promptly so we can work with you toward a resolution.

Thank you for choosing Petal Pop by the Greenhouse for your floral delivery needs!

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.